Privacy Policy

LiveUp Wellness operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

LiveUp Wellness is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmations.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, purchase, return, exchange, or cancel and your past transactions.
• Communications with us including any information provided when sending a customer support inquiry.
• Device information including device, browser, or network connection details, IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide personal information.
• Automatically through the Services, including cookies and similar technologies.
• From our service providers, when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, process payments, fulfill orders, remember preferences, send notifications, process returns or exchanges, manage your account, arrange shipping, and create a customized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending emails or showing online advertisements for products or services you may be interested in.

Security and Fraud Prevention

We use your information to authenticate your account, provide secure payments, detect and investigate potential fraudulent or malicious activity, and ensure the safety of our Services.

Communicating with You

We use your information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws or respond to legal requests, investigations, or proceedings.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, shipping, data analytics).
• With business and marketing partners to provide marketing services and advertising.
• When you direct or consent to our disclosure, such as through social media integrations or product shipping.
• With affiliates or within our corporate group.
• In connection with business transactions such as mergers, acquisitions, or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties located in other countries. Shopify is responsible for processing your information and responding to data rights requests in certain cases.

Third Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites, including their accuracy or content. Please review their privacy policies before interacting with them.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority. If you believe a child has provided personal information, contact us to request deletion.

Security and Retention of Your Information

We take steps to protect your information, but no security measures are perfect. We retain your personal information as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to access the personal information we hold about you
• Right to request deletion of your personal information
• Right to correct inaccurate information
• Right to receive a copy of your information in a portable format
• Right to opt out of targeted advertising or data sharing
• Right to object or restrict processing
• Right to withdraw consent, where applicable

You can exercise these rights via the Services or by contacting us. We may verify your identity before processing requests. You may also authorize an agent to act on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also contact your local data protection authority if applicable.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence. For EEA or UK transfers, we rely on legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website and include a new “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@liveupwellness.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)